Who we are

Glow Matrix is a skin and hair treatment clinic based in Sydney, Australia. Our website address is: https://glowmatrix.com.au.

We are committed to protecting your privacy and handling your personal information transparently. This policy explains how we collect, use, and safeguard your data when you visit our website or book treatments with us.

For questions about this policy, contact us.

Information We Collect

When you use our website or contact us, we may collect:

• Contact information – your name, email address, phone number

• Enquiry details – information you provide when asking about treatments

• Technical data – IP address, browser type, and pages you visit

   

   

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Comments

If you leave a comment on our website, we collect the information shown in the comments form, along with your IP address and browser user agent string. This helps us prevent spam.

An anonymised string created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. Once your comment is approved, your profile picture becomes visible to the public.

 

Cookies

When you leave a comment, you may opt-in to saving your name and email address in cookies. These are for your convenience so you don’t have to fill in your details again when leaving another comment. These cookies last for one year.

We also use temporary cookies to help our website function properly. These contain no personal data and are discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content such as videos or images. Embedded content from other websites behaves exactly as if you visited that other website.

These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

Who we share your data with

We do not sell, trade, or rent your personal information to anyone. We may share data with trusted service providers who help us operate our website, provided they agree to keep your information confidential.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognise and approve follow-up comments automatically.

For enquiry forms or consultations, we retain your information only as long as necessary to provide our services and meet legal requirements.

 

What rights you have over your data

You may request:

• A copy of the personal data we hold about you

• That we erase any personal data we hold about you

This does not include data we are obliged to keep for administrative, legal, or security purposes.

To exercise these rights, please contact us

 

Where your data is sent

Visitor comments may be checked through an automated spam detection service to protect our website.

Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact us

🌐 Website: https://glowmatrix.com.au
📍 Sydney, Australia